Implementing and Upgrading Systems Infrastructure with Optimal Performance
An aging or faulty system’s infrastructure can threaten a company’s ability to achieve high performance and impede a company in a number of areas. Revitalizing the systems’ infrastructure can increase employee satisfaction, improve business performance and position a company for greater growth with the best profitability and lower overhead. RedLaser has partnered with our clients in every aspect of the process, from planning, building, and implementing a managed services solution, service desk, or network operations.

RLT’s Competencies
RLT provides our customers with world-class, end-to-end IT services for technical and business operations facilities, science, and numerous other support areas. From LAN/ WAN and help desk to full lifecycle IT System Management (ITSM) support transformation, we consistently deliver innovative, customer-focused, high quality IT support. From basic infrastructure support to advanced architectural design, RLT has an expansive understanding of IT solutions for mission-focused programs. We provide all of our customers with sound IT solutions based on their lifecycle needs, risks, requirements, and industry best practices. RLT knows that every successful IT support service center must begin with a strong foundation of customer service, industry best practices, and refined, repeatable processes. Users should not have to wonder or inquire about the status of their service request. This level of communication and information exchange will be built into our processes and practices through an infusion of ITILv3 based methodology we call Structured ITSM Transformation. RLT’s Structured ITSM Transformation is a phased approach to bringing the IT service processes and practices in line with ITILv3. RedLaser Integration

Application Installs & Upgrades
Business Intelligence
Configuration Management
COTS Implementation
Data Warehousing
Desktop Imaging
Desktop Installs
Disaster Recovery Support
Domain Server Management
End User Support
Help/Service Desk Support
Knowledge Base Management
Network & Critical Infrastructure Protection
Network Management
Patch Management
Server Virtualization
Test Lab Services
Workstation Refresh
Video Conference (VTC), Teleconferencing
Virtualization with OS Hardening