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west dunbartonshire council housing complaints

The Association is a member of the West Dunbartonshire Housing Association Forum and the Glasgow and West of Scotland Forum of Housing Associations. Contact the Service area direct, a member of staff will try to sort things out for you on the spot. Overview Two complaints were submitted on behalf of four households whose properties shared a rear boundary with a site (the Site) which was developed for housing. Single-line address, no stamp required:Freepost SPSO, telephone: 0800 377 7330Fax: 0800 377 7331Text: 0790 049 4372Web: www.spso.org.uk. Contact the Service area direct, a member of staff will try to sort things out for you on the spot. Cordale Housing Association. Overview The complainant (Mr C) raised a number of concerns about the handling by West Dunbartonshire Council (the Council) of an application (the Application) for planning consent for housing on a nearby site, the proposed access to which is immediately to the side of Mr C's home. In all big organisations like ours, things sometimes go wrong. West Dunbartonshire councillors expressed concerns over the figures at a housing committee last week and said they had received complaints from tenants over the repairs service. Overview Two complaints were submitted on behalf of four households whose properties shared a rear boundary with a site (the Site) which was developed for housing. If you have a question that needs an answer, please use our Contact Us section, Complaints Handling Information April 2017 – March 2018. The complainants raised a number of concerns regarding the handling by West Dunbartonshire Council (the Council) of planning applications for the Site submitted by a developer (the Developer) and what they saw as unauthorised development. Department of Social Work and Health, 85 - 87 Kilbowie Road, Clydebank, G81 1BL West Dunbartonshire Council Sheltered Housing 55.906590-4.404305 G81 1BL West Dunbartonshire Council Sheltered Housing West Dunbartonshire Council Our complaints procedure lets you tell us what you feel has gone wrong and helps us improve our services for everyone. Please don't include any personal or financial information, Initial complaints should be directed to West Dunbartonshire Council directly. West Dunbartonshire Council complaints procedure, Scottish Housing Regulator information factsheet on complaints. They can also be contacted by mail and online contact form if required. Our principal aims are to build and manage social rented housing within Renton for the benefit of our tenants and the wider community. • There is a resource issue associated with this . To complain to West Dunbartonshire Council, contact their complaints line on 01389 737000 or 01389 738282. This site uses cookies to help us improve the site Find out more about cookies. In West Dunbartonshire Council we are committed to providing the best quality services which we can afford and we aim constantly to improve those services. This site uses cookies to help us improve the site Find out more about cookies. In viewing this guide we hope that we have helped some neighbours improve their relationship. How to make a Complaint to West Dunbartonshire Council. A report assessing West Dunbartonshire Council’s housing service has highlighted a number of positive improvements in the past year.. The Ombudsman also expects you to have made a formal complaint to the Council and have received our final response. Providing services and resources council. The Association is a member of the West Dunbartonshire Housing Association Forum and the Glasgow and West of Scotland Forum of Housing … We have 3 Authorised Officers in terms of the Act however the majority of our work falls to our 1 designated Dog Warden. How to make a Complaint to West Dunbartonshire Council. OPEN FORUM . Tel: 0300 123 4510 Email: Customer Services Comments are moderated so may not appear immediately. 2017/18. If they are unable to resolve the matter for you or you did not feel comfortable going directly to the service area, please contact the Citizen Relations Team, By E-mail: customer.relations@west-dunbarton.gov.uk, In Writing: West Dunbartonshire Council, Citizen Relations, 6-14 Bridge Street, Dumbarton, G82 1NT. Housing stock. If our investigation will take longer than 20 working days, the Citizen Relations Team will tell you and agree revised time limits, we will keep you updated on progress where possible. West Dunbartonshire Council Complaints Email & Phone | Resolver picture. In viewing this guide we hope that we have helped some neighbours improve their relationship. The Provost advised that Open Forum questions had been received from (1) Mr Andrew Muir in connection with the Social Work Complaints Review Sub- Cordale Housing Association. Inspection report Inspection report for West Dunbartonshire Council Sheltered Housing page 4 of 8 Providing services and resources for residents, businesses and visitors in West Dunbartonshire. The service is operated and managed from a number of locations throughout West Local authority area Your views matter to us. Council's new building | West Dunbartonshire Council picture. For advice and assistance with any aspect of the above please contact the Housing Management department at Clydebank Housing Association. for example your National Insurance or credit card numbers. Complaints There have been no complaints upheld since the last inspection. Information from West Dunbartonshire Council. The Minutes of Meetings of West Dunbartonshire Council held on (a) 28 March 2018 (Ordinary); and (b) 9 April 2018 (Requisitioned) were submitted and approved as correct records. Use this comments section to discuss problems you have had with West Dunbartonshire Council, or how they have handled your complaints. With your help, we aim to identify problems, to solve them quickly and efficiently and to prevent them happening again. The service provides personal care and practical support to assist people to remain living in their own home. The Ombudsman is happy to receive enquiries by phone, post, email or even in person, and their complaints form can also be downloaded and submitted online via their website. In West Dunbartonshire Council we are committed to providing the best quality services which we can afford and we aim constantly to improve those services. The Scottish Social Housing Charter report shows the service continues to perform well in areas including homelessness, re-letting empty properties and compliance with the Scottish Housing Quality Standard.. Our principal aims are to build and manage social rented housing within Renton for … Housing Complaints ; Service Standards ; Tenants Satisfaction Survey; Charter Performance Report 2019/20; Landlord Report 2018/2019; Scottish Housing Regulator - Significant Performance Failures; The Scottish Housing Regulator's guide for tenants and service users; Tenant Involvement - Our Performance ; West Dunbartonshire Council Engagement Plan For advice and assistance with any aspect of the above please contact the Housing Management department at Clydebank Housing Association. You can find contact details for West Dunbartonshire Council above. Housing Complaints In West Dunbartonshire Council we are committed to providing the best quality services which we can afford and we aim constantly to improve those services. Organisational learning from complaints about SHR Michael Cameron - TIS Rent Setting and Affordability event - 24 October 2019 ... Glasgow and West of Scotland Forum of Housing Associations consultation response - received 14 August 2020 ... West Dunbartonshire Council, 16 Church Street, G82 1QL. A report assessing West Dunbartonshire Council’s housing service has highlighted a number of positive improvements in the past year.. With your help, we aim to identify problems, to solve them quickly and efficiently and to prevent them happening again. You want to report a repair (like a street light or pot-hole). Details of any older upheld complaints are published at www.careinspectorate.com. Providing services and resources for residents, businesses and visitors in West Dunbartonshire. By Democrat reporter A report assessing the Council’s housing service has highlighted a number of positive improvements in the past year. West Dunbartonshire Council Learning Disability Service was registered by the Care Inspectorate on 1 April 2011 to provide a service to adults with learning disabilities living in their own homes. Published. West Dunbartonshire Council has defended its record after figures revealed that nearly 4000 people in the area are waiting for a council house. You always have the option of contacting the following elected representatives at any stage: Please don't include any personal or financial information, Businesses. Please note by calling or completing the online form your complaint will reach us quickly. The service is based in West Dunbartonshire Council offices in Clydebank, and is managed by a Home Care Manager (Sheltered Housing). Cordale Housing Association is a community based housing association and registered charity operating in the Renton area of West Dunbartonshire. The local authority has faced criticism over the waiting list and claims it has allowed some local streets and housing schemes to deteriorate and demolished homes which could have been renovated. 21 June 2012. There are also certain kinds of "appeals and reviews" that, by law, we must handle in a certain way. It is easier to resolve complaints if made quickly and directly to the service area concerned, Staff will try to resolve the matter for you on the spot or if they cannot and further action is required they will let you know and pass this to our Citizen Relations Team to take forward. Specific complaints and conclusions The complaints which have been investigated are that the Council: An assessment of the West Dunbartonshire Council benefits team is planned for the 3 rd quarter of 2017/18. West Dunbartonshire Council • We have found the 2010 Act very useful and have served numerous DCN’s over the last few years. These include things like school admission appeals, housing benefit/council tax, social work appeals and homeless persons reviews. Information from West Dunbartonshire Council. Your views matter to us. By Democrat reporter A report assessing the Council’s housing service has highlighted a number of positive improvements in the past year. To us objecting about a proposal ( like a planning application or traffic order ) 451... S over the last inspection the above please contact the service provides Housing support and care at home individuals. 01389 738282 Council offices in Clydebank, and is managed by a home care Manager ( Housing... Been no complaints upheld since the last inspection us you can find details... Have received our final response them happening again final response you with a full response to your complaint and Glasgow. 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