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Systems & Infrastructure

Systems & Infrastructure

Implementing and Upgrading Systems Infrastructure with Optimal Performance

An aging or faulty systems infrastructure can threaten a company’s ability to achieve high performance and impede a company in a number of areas. Revitalizing the systems’ infrastructure can increase employee satisfaction, improve business performance and position a company for greater growth with the best profitability and lower overhead. RedLaser has partnered with our clients in every aspect of the process, from planning, building, and implementing a managed services solution, service desk, or network operations.

RedLaser Competencies

RedLaser provides our customers with world-class, end-to-end IT services for technical and business operations facilities, science, and numerous other support areas. From LAN/ WAN and help desk to full lifecycle IT System Management (ITSM) support transformation, we consistently deliver innovative, customer-focused, high quality IT support. From basic infrastructure support to advanced architectural design, RedLaser has an expansive understanding of IT solutions for mission focused programs. We provide all of our customers with sound IT solutions based on their lifecycle needs, risks, requirements, and industry best practices.

RedLaser knows that every successful IT support service center must begin with a strong foundation of customer service, industry best practices and refined, repeatable processes. Users should not have to wonder or inquire about the status of their service request. This level of communication and information exchange will be built in to our processes and practices through an infusion of ITILv3 based methodology we call Structured ITSM Transformation. RedLaser’s Structured ITSM Transformation is a phased approach to bringing the IT service processes and practices in line with ITILv3.